betijil Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by betijil ("betijil", "we", "us", "our") and applies to all personal data collected from individuals ("you", "the Player", "the User") who visit, register on, or otherwise interact with the betijil website located at betijil.net and all associated services, features, games, and promotional content offered thereon (collectively, "the Platform").

betijil is committed to protecting the privacy and personal data of everyone who uses the Platform. This Policy is designed to explain clearly and transparently: what categories of personal data we collect; the lawful basis on which we process that data; how and why that data is used; with whom it may be shared; how long it is retained; how we keep it secure; and what rights you have in relation to the data we hold about you.

By accessing the Platform, creating a registered account, or using any betijil service, you acknowledge that you have read and understood this Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not access or continue to use the Platform.

1.1 Scope of This Policy

This Policy applies to all personal data collected by betijil through the following touchpoints: account registration forms; identity verification (KYC) submissions; deposit and withdrawal transactions; gameplay activity and betting history; customer support communications; email and SMS marketing opt-ins; technical data collected automatically by our servers and analytics systems; and any other interaction you have with the betijil Platform.

1.2 Data Controller

For the purposes of this Policy, betijil acts as the data controller in respect of personal data collected from players on the Platform. If you have any questions about how betijil handles your personal data, or if you wish to exercise any of your data rights, please contact our privacy team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2. Data We Collect

betijil collects personal data in two principal ways: data that you provide to us directly (for example, when you register an account or contact our support team), and data that is collected automatically as you navigate and interact with the Platform. The following sections describe each category in detail.

2.1 Data You Provide Directly

When you register an account with betijil, you are required to provide the following personal data:

• Full legal name as it appears on your government-issued identification document;
• Email address (used for account communications, security alerts, and optional marketing);
• Bangladesh mobile phone number (used for SMS OTP verification and account recovery);
• Date of birth (used to verify that you meet the 18+ age requirement);
• Residential address in Bangladesh (used for identity verification and fraud prevention);
• Username and password (used to authenticate your account access).

During the Know Your Customer (KYC) verification process, you may additionally be asked to provide:

• A scanned copy or photograph of your National Identity Card (NID), passport, or Bangladesh driving licence;
• A recent utility bill or bank statement confirming your residential address;
• A selfie photograph for biometric matching against your identity document (where applicable).

When you contact betijil's customer support team — via email, live chat, or any other channel — the content of your communications, including any personal data you choose to include, is retained as part of your support case record.

2.2 Data Collected Automatically

When you access the betijil Platform, our servers and analytics systems automatically collect certain technical and behavioural data, including:

2.3 Data We Do Not Collect

betijil does not collect, store, or process full payment card numbers, banking PINs, or mobile financial service (bKash/Nagad/Rocket) PINs. Payment processing is handled directly by the respective payment service providers, and betijil receives only transaction confirmation references and amounts. betijil also does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health information, except where directly relevant to a responsible gaming assessment conducted at your request.

3. How We Use Your Data

betijil processes your personal data only where there is a lawful basis for doing so. The lawful bases on which we rely include: (a) performance of a contract — processing necessary to provide you with the betijil service; (b) compliance with a legal obligation — processing required by applicable law; (c) legitimate interests — processing necessary for betijil's fraud prevention, security, and platform improvement activities; and (d) your consent — where you have freely and explicitly opted in to specific processing activities such as marketing communications.

3.1 Primary Uses of Your Personal Data

betijil uses your personal data for the following primary purposes:

• Account creation and management: To create and administer your registered betijil account, including verifying your identity, maintaining your account history, and processing your login sessions;
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, and Rocket, to reconcile transaction records, and to detect and prevent payment fraud;
• Age and identity verification: To confirm that you are aged 18 or over and that the information you have provided is accurate, in compliance with our responsible gaming obligations;
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of support interactions for quality assurance and audit purposes;
• Responsible gaming: To monitor your gameplay patterns for indicators of problem gambling and to apply responsible gaming tools such as deposit limits and self-exclusion where appropriate;
• Legal and regulatory compliance: To meet our anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) obligations, and to cooperate with law enforcement investigations where legally required;
• Platform security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other security threats to the Platform and our player community;
• Platform improvement: To analyse aggregate usage patterns, test new features, and improve the performance, reliability, and user experience of the betijil Platform.

3.2 Marketing Communications

With your explicit consent at registration or at any subsequent point, betijil may use your email address and/or mobile phone number to send you promotional communications, including: welcome bonuses and deposit match offers; seasonal promotions tied to BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures; Eid, Pohela Boishakh, and Victory Day special offers; new game launch announcements; and personalised offers based on your gameplay preferences.

You may withdraw your consent to receive marketing communications at any time by clicking the "Unsubscribe" link in any marketing email, by replying STOP to any SMS marketing message, or by updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

4. Cookies & Tracking Technologies

betijil uses cookies and similar tracking technologies to operate, secure, and improve the Platform. A cookie is a small text file placed on your device by our web server when you visit betijil.net. Cookies do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You can control and manage cookies through your web browser settings. Most modern browsers allow you to: view cookies currently stored on your device; delete individual cookies or clear all cookies; block cookies from specific websites; and block all third-party cookies. Please note that disabling strictly necessary cookies will impair your ability to use the betijil Platform, as session management and security features depend on them. Blocking functional and analytics cookies will not prevent you from accessing the Platform but may affect your user experience.

For guidance on managing cookies in your specific browser, please consult your browser's official help documentation. Popular browsers — including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari — all provide accessible cookie management interfaces in their settings menus.

5. Data Sharing

betijil does not sell, rent, exchange, or otherwise transfer your personal data to third parties for commercial purposes. Your data is shared only in the limited circumstances described below, and only to the minimum extent necessary for each stated purpose.

5.1 Essential Service Partners

betijil works with a small number of carefully selected third-party service providers who assist in the operation of the Platform. These partners process your personal data only on betijil's instructions and under contractual obligations that require them to maintain appropriate confidentiality and data security standards. Categories of service partners include:

• Payment service providers: bKash, Nagad, and Rocket — receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own published privacy policies and are regulated financial institutions in Bangladesh;
• Identity verification partners: KYC and document verification service providers who assist betijil in verifying your identity and age as part of our regulatory obligations;
• Cloud hosting and infrastructure providers: Secure cloud service providers who host the betijil Platform and its databases under strict data processing agreements;
• Fraud prevention and security partners: Specialised security service providers who assist betijil in detecting and preventing fraudulent transactions, account takeovers, and other malicious activity;
• Email and SMS communication platforms: Service providers that deliver transactional emails and SMS OTP messages on betijil's behalf.

5.2 Legal and Regulatory Disclosure

betijil may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where we are legally required to do so, or where we believe in good faith that such disclosure is necessary to: comply with a legal obligation; protect and defend the rights or property of betijil; prevent or investigate possible wrongdoing in connection with the Platform; protect the personal safety of players, staff, or the public; or protect against legal liability.

5.3 Business Transfers

In the event that betijil undergoes a merger, acquisition, restructuring, or sale of all or a portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. betijil will provide notice to affected players prior to any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy in respect of your personal data.

6. Data Security

betijil takes the security of your personal data seriously. We have implemented a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, betijil's security framework reflects current industry best practices for online gambling platforms serving the Bangladesh market.

6.1 Technical Security Measures

• SSL/TLS encryption: All data transmitted between your device and betijil's servers is encrypted using Transport Layer Security (TLS 1.2 or higher), preventing interception in transit;
• Data encryption at rest: Sensitive personal data — including identity documents and payment records — is stored in encrypted form on betijil's servers;
• Access controls: Access to personal data within betijil's systems is restricted to authorised personnel on a strict need-to-know basis, with role-based access controls enforced at the system level;
• Two-factor authentication (2FA): Internal betijil systems require multi-factor authentication for all staff accessing production data environments;
• Firewalls and intrusion detection: betijil's infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and monitoring systems;
• Regular security audits: betijil conducts periodic security assessments and vulnerability testing of the Platform to identify and remediate potential weaknesses.

6.2 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of affected players, betijil will: promptly assess the nature and scope of the breach; take immediate steps to contain the breach and prevent further exposure; notify affected players via email without undue delay, describing the nature of the breach, the categories of data involved, and the steps being taken to address it; and cooperate fully with any applicable regulatory investigation.

6.3 Your Role in Account Security

While betijil takes extensive measures to secure the Platform, the security of your account also depends on the steps you take to protect your own credentials. We strongly encourage all betijil players to: choose a strong, unique password for their betijil account; enable SMS OTP two-factor authentication; never share their login credentials with anyone; log out of their account after each session, particularly on shared or public devices; and report any suspected unauthorised access immediately to [email protected].

7. Your Privacy Rights

betijil respects your rights in relation to your personal data. As a registered player, you are entitled to exercise the following rights at any time by contacting betijil's privacy team at [email protected]. We will respond to all rights requests within 30 calendar days of receipt, and we will not charge a fee for processing your request unless it is manifestly unfounded or excessive.

7.1 Summary of Your Data Rights

7.2 Retention of Your Data

betijil retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law. In general, betijil applies the following retention periods:

• Account registration and identity data: retained for a minimum of five (5) years following account closure, to comply with AML and KYC record-keeping obligations;
• Transaction and payment records: retained for a minimum of five (5) years following the date of the transaction;
• Customer support records: retained for three (3) years following the resolution of the relevant support case;
• Marketing preference records: retained until you withdraw consent or until two (2) years have elapsed since your last engagement with betijil's marketing communications;
• Technical and analytics data: retained in anonymised, aggregated form for up to two (2) years for platform improvement purposes.

When your data is no longer required and the applicable retention period has expired, betijil will securely delete or anonymise it in accordance with our data destruction procedures.

8. Contact & Policy Updates

betijil is committed to maintaining an open and transparent relationship with all registered players in respect of personal data. If you have any questions, concerns, or requests relating to this Privacy Policy or to the way betijil handles your personal data, please do not hesitate to get in touch.

8.1 How to Contact Us

You can reach betijil's privacy and data protection team at the following contact point:

• Email: [email protected] — please use the subject line "Privacy Request" or "Data Protection Enquiry" so your message is routed to the correct team;
• Response time: betijil aims to acknowledge all privacy-related enquiries within 5 business days, and to provide a full substantive response within 30 calendar days;
• Support hours: Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays.

8.2 Policy Version History

betijil maintains a version history of this Privacy Policy. The current version is effective as of 1 January 2026. Players who registered prior to this date were notified of the updated Policy by email. Previous versions of the Policy are available on request by contacting the betijil support team.